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Guided by a policy based on Easy Move Removal’s 3 Core Values, our mission is to be recognised by our customers as the trusted experts for all moving services as well as by all of our associates in the moving industry. Forged by years of hands-on experience, our service level is fit to exceed customer satisfaction.
Competing in an industry where large companies have compromised reliability and trustworthiness as they have expanded, Easy Move Removals envisions a return of the higher level quality service experience customers will be able to depend on once again, “Quality service and value.”
Although efficiency is important, our aim is to appreciate the time with each and every customer as a time we can use to leave such an impression that we will not only gain retention for future business but we will be recommended to friends and family as well.
By following our vision for a better service, holding steadfast reliance in our value system and creating lasting relationships with customers, Easy Move removals will become a household name.
Integrity is the display of evidence that comes from consistently honouring our values. It is seen in our professionalism; calling ahead, arriving on time with a respectful appearance and courteous presentation.
It is observed in the way our experienced movers regard the customer’s home and property, caring for it as much as or more than our own.
Moreover, it is seen in the Quality of our moving service, where the move is thoroughly planned and executed with great attention to detail, it is about providing the ‘full service’ experience.
This virtue being commonly known as the best policy, at Easy Move Removals we list Honesty at the top of our values list for the positive effect that it has on human relationships– it ensures that they last!
Understanding this phenomenon, we maintain a straightforward attitude with our customers, clearly explaining costs and work that is performed, verbally and written.
Helping customers understand details on the move and work to be performed will create a more comforting experience.
Too many stories are told by customers about big companies that exist nowadays who walk into a home with a salesman attitude. These companies only look at their bottom line profits and are set on convincing the customer to buy services from them before even making a sincere attempt at resolving the customer’s requirements.
In contrast to these sales oriented companies, Easy Move Removals sets and maintains an ethical code of Honesty in order to ensure long lasting relationships with all of our customers and business associates.
We value Passion as the best driving force for achieving optimal success.
Passion moves us to advance our knowledge and experience on the most innovative moving techniques to provide a high quality service at great value to our customers.
Passionately, we aim at excellence in every job we do with every customer we meet and this helps us consistently provide the highest quality service.
Striving to become a household name, our passion is to bring quality with us as we exist for all of our customer’s moving needs.
Thank you very much for the wonderful efficient, courteous service we received last week with a house clearance. Nothing was too much trouble and was completed with as little fuss as possible. Many thank Wayne for all your help to make this move possible. We would not hesitate to recommend your firm and would certainly use you again.
These guys were great. They're on time and moved everything expertly. The other property was not empty we had 1 hour wait but this was not a problem (no extra cost). Everything was put where we want it to go. Nil breakages. Thanks to Wayne and his team for a job well done.
“A great company. The removals staff were polite, courteous, very professional. The were able to cope with large, heavy awkward and valuable items with care. They packed them well into the storage unit. We had a really good price. I would definitely tell others to use them.
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